Order Cancellation
If an order has been successfully placed, it is eligible for cancellation solely within a limited window of 6 hours from the time of order placement. Regrettably, once the intricate stages of packaging and shipping have commenced, any further attempts at cancellation become untenable.
Custom Orders cannot be cancelled
Kindly direct your inquiries and concerns to our dedicated support team at support@mgloss.com. They are readily available to provide you with the necessary assistance and information to address any issues you may encounter. Your correspondence will be attended to promptly and professionally by our experienced support staff.
Order Modification
For alterations related to product color or size, we kindly request that you initiate contact within a limited timeframe of 6 hours from the moment the order was placed. It’s essential to note that once the intricate processes of packaging and shipping have been initiated, modifications to these aspects can no longer be accommodated. Therefore, we encourage you to exercise diligence and care when finalizing your orders.
Refunds and Return
Our policy stipulates that all variations of Press On Nails, including Standard 10, Standard 20, and Customized Nails, fall under the category of non-returnable and non-refundable items.
Additionally, it’s important to note that products marked as Sale items are exempt from the possibility of returns or refunds.
In instances where a product is received in a damaged or defective condition, we are committed to providing a solution in the form of replacements or exchanges. This policy underscores our dedication to ensuring your satisfaction with our products.
Exchange
We exclusively offer replacements or exchanges exclusively for products that are received in a damaged or defective condition.
As a standard practice, our policy does not encompass returns, exchanges, or refunds, unless circumstances involve a damaged product. We recommend carefully inspecting your order upon receipt and promptly reaching out to us within 24 hours if you encounter a defective, damaged, or incorrect item. This enables us to swiftly assess the situation and take the necessary steps to address it. Your contentment is our utmost concern, and we are fully committed to resolving any concerns promptly and effectively.
Please Note: For the successful processing of your return, it is essential to provide a receipt or proof of purchase. Additionally, we kindly request an unedited Unboxing video that covers the complete unpacking process from the initial opening of the courier bag or carton box until the full unboxing of the product. This video should be sent to us within 24 hours of receiving the order.
To initiate this process, please reach out to us using our Contact Us Page or send an email to support@mgloss.com.
It’s important to note that we retain the prerogative to decline return requests without prior notification. This policy ensures transparency and adherence to our guidelines.
Prior authorization is necessary before sending any purchases back to MGLOSS.
Upon receipt and examination of your return request, we will send you an email notification confirming its receipt. Subsequently, you will receive notification regarding the approval or denial of your replacement request.
In the event of approval, your new product order will be processed, or alternatively, you will be issued a coupon code of equal value. This coupon code will remain valid for a duration of one year, allowing you to make purchases on mgloss.com within this time frame.
No refunds are provided; we offer only replacements or equivalent value coupons.
Once your return and replacement request has been approved, MGLOSS will facilitate the reverse shipment process for damaged or defective products. It’s important to ensure that the product is kept in its original packaging and remains unused. Failure to meet these conditions could lead to the rejection of the replacement request.
Upon receipt of the current product at MGLOSS, the processing of the new product or coupon takes 24-48 hours.
The time it takes for your exchanged product to reach you can vary depending on your geographical location. Factors such as shipping distances, transportation networks, and local customs processes can influence the delivery timeframe. We strive to provide accurate estimates, but please understand that delivery times can differ for each destination. Rest assured, we work diligently to ensure that your exchanged product reaches you as promptly as possible.