1. Shipping Charges: We offer standard shipping services across India at a flat rate of Rs. 100 as we provide Express shipping. For orders exceeding Rs. 1,299, we provide the added benefit of free shipping, allowing you to enjoy a cost-effective shipping solution.
2. Delivery Time: Our commitment is to efficiently process and dispatch all orders within a span of 2 to 3 business days from the receipt of the order. For deliveries within India, the estimated timeframe ranges between 4 to 7 working days starting from the date of dispatch. Notably, approximately 90% of the orders are dispatched within 24 hours and subsequently delivered within 7 working days post dispatch. It’s important to acknowledge that unforeseen situations beyond our control could result in delays.
Regarding custom orders, the dispatch time hinges on the design and specifications outlined by the customer. This timeframe may vary on a case-by-case basis to cater to unique requirements.
3. Delivery Partners: To ensure secure and punctual delivery of your order, we collaborate with esteemed logistics companies, including Delhivery Courier and several others, known for their reliability and efficiency. Your order is in capable hands, and we prioritize a safe and timely delivery experience.
4. Shipping Restrictions: Presently, our shipping services are available exclusively for addresses within India. Regrettably, we are unable to accommodate shipments to P.O. Boxes or international destinations. To facilitate seamless delivery, it is imperative to provide a comprehensive address inclusive of a valid phone number and Pin code.
Should any delivery complications arise due to an incomplete or inaccurate address, additional shipping charges will be incurred by the customer to facilitate re-dispatch of the product.
In the event of an incorrect address, we kindly urge you to contact our support team at support@mgloss.com within a 6-hour window from the time of order placement.
It’s important to note that once an order has been dispatched, modifications cannot be accommodated.
5. Order Tracking: Once your order has been dispatched, a tracking number will be promptly communicated to you either via email or SMS. This tracking number serves as a valuable tool to monitor the progress of your order’s delivery.
For any assistance or inquiries you may have, please don’t hesitate to contact our dedicated support team at support@mgloss.com. We are here to provide the necessary support to enhance your overall experience.
6. Delivery Attempts: Our delivery partners typically attempt delivery up to two times. If these attempts are unsuccessful, the order will be returned to our warehouse. In such cases, a refund will be initiated for the order amount, excluding shipping charges, for items other than Press on Nails.
Press on Nails, due to their custom nature, are exempt from the option of returns or refunds. In situations where re-dispatch of the order is required, the customer will need to cover the applicable shipping charges anew. This policy is designed to accommodate the unique characteristics of Press on Nails.
7. Address Verification: It is crucial to verify that the delivery address provided during the checkout process is accurate and comprehensive. We cannot assume responsibility for shipments that are not successfully delivered as a result of incorrect or incomplete addresses. Your cooperation in providing the correct information ensures a smooth and successful delivery process.
8. Delivery Confirmation: Upon successful delivery of your order, a confirmation will be sent to you either via email or SMS. This notification serves as an acknowledgment that your order has reached its intended destination.
If you receive a delivery confirmation that is inaccurate, we kindly request you to contact our customer support team within 24 hours. You can reach us at support@mgloss.com to rectify any discrepancies in the confirmation process. Your prompt communication assists us in ensuring accurate order tracking and delivery notifications.
9. Cancellation and Returns: Once an order has been dispatched, cancellation is not feasible. While we prioritize the secure delivery of your orders, it’s important to note that you have the option to initiate a return within 2 days of receiving your order in the event of product damage or defects. This policy underscores our commitment to addressing concerns regarding damaged or faulty products.
10. Shipments Packaging: In our pursuit of enhancing the customer experience and ensuring the safe delivery of orders, we periodically revise our shipment packaging. We welcome your valuable feedback on this aspect. Please don’t hesitate to share your insights with us at support@mgloss.com. Your input is instrumental in helping us refine our packaging approach.
11. Multiple Shipments: When multiple products are ordered, it’s important to note that these items may be shipped either separately or together. Consequently, you might receive them on different days. This approach allows for efficient processing and timely delivery, ensuring that you receive your products as swiftly as possible.
Our shipping policy is subject to periodic updates, and we retain the right to make necessary modifications. For the latest and most accurate information, we encourage you to refer to our website. Should you have any inquiries or uncertainties about our shipping policy, please don’t hesitate to reach out to us at support@mgloss.com. We are here to address any questions you may have.